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FAQ

Find answers to common questions about accounts, API access, billing, and troubleshooting.

Client usage

What should I do if Codex cannot generate an image or image generation fails?

Open the Codex Desktop setup and installation guide and check the following:

  1. The OpenAI Image API skill is installed. If it is not installed, download the archive provided on that page and give it to Codex Desktop to install.
  2. A Visual token-group API key with image-generation access has been created in Qiuqiu Token, and the visual credential was saved when Codex asked during the first image request. Your Codex login credential cannot replace this API key.
  3. Codex Desktop and Codex CLI use the same configuration. After completing the setup, reopen Codex Desktop and send the image request again.

If the request still fails, confirm that your account balance and Visual token-group quota are sufficient, then check the request result in the usage log.